FREQUENTLY ASKED QUESTIONS
FAQS
Mostly Asked Questions, Answered
Have questions? We’ve got answers! At Black Rock Goods, we aim to make your shopping experience smooth and enjoyable. Here are some of the most common questions our customers ask about our products, orders, and services. Our goal is simple: to make shopping an enjoyable experience where you can find everything you love in one place. Each item in our store is carefully chosen to meet high standards of quality, functionality, and design.
Simply browse our collections, add your desired products to the cart, and follow the checkout process to complete your order.
We accept all major credit/debit cards, PayPal, and other secure online payment options available at checkout.
Shipping times vary depending on your location. Typically, USA and UK orders take 5-10 business days, while Pakistan orders take 7-12 business days.
Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.
We accept returns within 14 days of delivery for unused and unopened products. Contact our support team for guidance on returns.
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination.
If your order hasn’t been shipped yet, contact our customer support team as soon as possible to cancel or make changes.
Absolutely! Every product at Black Rock Goods is carefully selected to ensure authenticity, quality, and safety.
Yes! Reach out to our team through the Contact Us page, and we’ll do our best to source the product for you.
You can reach us via the Contact Us form, email, or social media channels. We strive to respond within 24 hours.