Last Updated: November 5, 2025
1. Overview
At Black Rock Goods, we want you to love every product you purchase from us.
If for any reason you are not satisfied, we offer an easy return and refund process under the terms below.
2. Eligibility for Returns
- Items must be unused, unwashed, and in their original packaging.
- Returns must include all original tags, labels, and accessories (if any).
- Certain items may not be eligible for return due to hygiene or customization (e.g., cosmetics, personal care, or custom-made items).
- To ensure eligibility, please check the product description or contact us before initiating a return.
3. Return Process
If you wish to return an item:
- Contact us via WhatsApp or fill out the form on our Contact Page to request a return.
- Provide your order number and the reason for the return.
- Our team will review your request and provide the necessary instructions.
- Once approved, you can ship the product back using the return details provided.
Please note:
- Returns sent without prior approval may not be accepted.
- Customers are responsible for the safe return of items until they reach our facility.
4. Refunds
- After receiving and inspecting your return, we will notify you of the refund status.
- If approved, your refund will be processed to your original payment method or as store credit (depending on your preference).
- Refunds may take several business days to appear, depending on your bank or payment provider.
Refunds are not applicable for:
- Items returned in used or damaged condition not caused by transit or manufacturing defect.
- Unauthorized returns or items returned after the allowed return period.
5. Exchanges
- Exchanges are offered for eligible products if the requested size, color, or item is available.
- If the replacement item is unavailable, a refund or store credit will be issued instead.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us via WhatsApp or the form on our Contact Page immediately after receiving your order.
- Provide clear photos of the item and packaging.
- Our team will review the issue and arrange a replacement or refund as applicable.
7. Non-Returnable Items
The following items are typically non-returnable for hygiene or safety reasons:
- Makeup, skincare, or beauty products.
- Undergarments or intimate apparel.
- Custom or personalized items.
- Clearance or sale items marked “Final Sale.”
8. Order Cancellations
- Orders can only be cancelled before shipment.
- Once an order has been processed or dispatched, it cannot be cancelled.
- If a cancellation request is approved, refunds will be issued according to the same process described above.
- Contact us here at refunds@blackrockgoods.com
9. Policy Updates
We may update this Return & Refund Policy periodically to reflect improvements in our service or legal requirements.
Any updates will be posted on this page with a new “Last Updated” date.