Last Updated: November 5, 2025
1. Overview
At Black Rock Goods, we aim to deliver your orders efficiently and securely. This Shipping Policy outlines how we process, handle, and dispatch orders placed through our online store.
By making a purchase on our website, you agree to the terms described below.
2. Order Processing
- Orders are processed once payment has been confirmed.
- You will receive an order confirmation email shortly after placing your order.
- Once your order is prepared for shipment, you will receive a dispatch notification along with tracking details (where available).
- During periods of high demand, processing times may take longer.
3. Shipping Methods
- We use reputable local and international courier partners to ensure safe delivery of your orders.
- Available shipping options are displayed at checkout and may vary by region.
- All shipments include basic tracking where applicable.
4. Delivery
- Delivery timelines may vary depending on destination, courier, customs procedures, and external factors beyond our control.
- Estimated delivery timeframes are provided for reference only and are not guaranteed.
- Delays due to unforeseen circumstances (weather, customs, or operational issues) may occur.
5. Tracking Your Order
- When available, tracking information will be sent via email once your order ships.
- You can use the provided tracking link to monitor the progress of your shipment.
- If tracking is unavailable for your location, our support team can assist with delivery updates.
6. Multiple Shipments
- Orders containing multiple items may be shipped separately depending on product availability and fulfillment location.
- You will receive separate notifications if your order ships in more than one package.
7. Undeliverable Packages
- If a package is returned due to an incorrect address or failure to receive delivery, the customer may be responsible for reshipment or restocking fees.
- We recommend verifying your shipping information carefully before completing your order.
8. Customs and Duties
- International orders may be subject to customs inspections, import duties, or taxes as determined by your local authorities.
- These charges (if applicable) are the responsibility of the customer.
- Customs policies vary by country; please check local regulations before placing an order.
9. Lost or Damaged Packages
- In the rare event that your package is lost or damaged during transit, please notify us promptly.
- We will work with the courier to investigate and resolve the issue in accordance with their policies.
10. Changes to This Policy
We may update this Shipping Policy periodically to reflect operational changes or improvements.
Any updates will be posted on this page with a revised “Last Updated” date.